Frequently Asked Questions

FAQs

Read below for answers to our most commonly asked questions. If you still aren’t sure about something, please send us a message and we will be happy to respond!

  • Our daily city and university tour showcases the city's rich history, stunning architecture, and most famous landmarks. Highlights include iconic sites such as the Bodleian Quadrangle, Radcliffe Camera, and the accessible parts of the university library.

    The price of your ticket also includes admission into one of the most breathtaking and historic colleges in the city. Inside you will explore the front quad, chapel, cloisters, gardens, and dining hall.

    Please note that the college can sometimes close areas for events and during mealtimes.

  • Our tours are usually 1.5hrs in length. We walk you through the historic city centre and are happy to tailor the route if you have a specific interest. There is less than 2 km of walking on our tours, so they are quite accessible for all.

  • Absolutely! The pace is leisurely, with plenty of opportunities to rest, sit, and take in the sights.

    Please note that the city centre has some areas of uneven pavement and cobble stones. Our guides are mindful to avoid these when necessary, but please tell your guide any accessibility requests and they will do their best to accomodate.

    We also offer private tours for those with specific mobility requirements.

  • We currently offer all our tours in English but can offer private tours in Italian and French on request.

    Our guides are also happy to have an interpreter join a tour if needed, just let us know at the time of booking.

  • We allow cancellations up to 48 hours before your scheduled tour time.

    If you miss your scheduled tour, please give us a call and let us know and we will endeavour to transfer your ticket to later tour, within reason.

  • We run tours everyday, but sometimes will cancel in the case of extreme or dangerous weather events. If we need to cancel a tour for this reason, we will get in touch with you directly and inform you and will issue a full refund.

    Please dress appropriately for the weather.

  • If you are runing late for your tour, you should be able to meet up with the group. Just give us a call and let us know so we can inform the guide. We are also happy for you to join a later tour in the day.

  • We are happy for your furry friend to join us, however the colleges and libraries are strict about animal entry and will not let them inside. Only service animals are allowed into most buildings in Oxford.