Due to the current coronavirus (COVID-19) pandemic, tours have been
suspended until at least
, when the
situation will be reviewed.
Even if a website allows it, please do not purchase tickets for tours
that were scheduled for a date prior to this.
To the best of our knowledge, none of our guides or sellers have been
infected or shown any of the symptoms.
Refunds and Cancellations
If you have booked a tour scheduled for between
you are entitled to a refund of the purchase price of the tickets.
If you booked directly through us, please
to arrange a refund or reschedule.
If you booked through Get Your Guide, you should already have been
refunded; if not, please contact them.
If you booked through Tripadvisor Experiences,
please contact them to arrange a refund or reschedule.
terms and conditions
do not oblige us to do so, we will also refund any cancellation due to
COVID-19 after this, provided that you advise us before the time of the
As this is our livelihood (we need to feed our children, etc.),
if there’s any possibility that you could postpone rather than
cancel your booking, we would be exceedingly grateful.
We have operated from the same spot on Broad Street for 35 years now, and
through thick and thin have battled to keep our place there as established
street traders (now with a website and online booking, moving with the
times, etc.). Although we are somewhat a collective of guides, we
are also tied to a registered company. This is a mere blip in the
tapestry of life, and we guarantee that we will still be here when this
has all passed, for whenever you want to rearrange your tour. We are
not going anywhere; we have nowhere else to go.